TOMPANG PRIVACY POLICY
You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our mobile application and all related sites, applications, and services (collectively “TPTW Services”). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. You are advised to check this Privacy Policy available at tompang.com/TPTW/privacy.html from time to time for any updates or changes that may impact you. This is unless you object to those amendments by manifesting the intention to terminate your membership in writing within five (5) days from notice of the amendment, else, you will be considered as having expressly consented to all amendments to this policy.
What information do we collect from you
When you visit the “TOMPANG” mobile application, website or use our related services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data and other information. Web log data includes the browser type you’re using and traffic to and from our site. When you visit the “TOMPANG” mobile application, website or use our related services, we also collect information about your transactions and your activities.
In addition, if you open a TOMPANG account or use our related services, we may collect the following types of information:
  • Contact information, such as your name, address, phone, email and other similar information.
  • How Cookies are used
    When you access TOMPANG mobile application, website or use our related services, we (including companies we work with) may place small data files on your computer or other devices. These data files may be cookies, pixel tags, “Flash cookies,” or other local storage provided by your browser or associated applications (collectively “Cookies”). We shall use these technologies to; recognize you as a customer; customize TOMPANG services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across the TOMPANG mobile application, website and our services.
    We use both session and persistent cookies. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.
    We encode our cookies so that we can interpret the information stored in them. You are free to decline those Cookies if your browser or browser add-on permits, but doing so may interfere with your use of the TOMPANG website and our related services. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.
    You may encounter TOMPANG cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third parties may place their own cookies or pixel tags that are not subject to our control and the TOMPANG Privacy Policy does not cover their use.
    How personal information is protected and stored
    Throughout this privacy policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.
    Throughout this privacy policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.
    How the collected personal information is used
    The primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. Your personal information may be used to:
  • provide TOMPANG and related services and customer support;
  • process transactions and send notices about your transactions;
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce the Terms and Conditions;
  • customize, measure, and improve TOMPANG and related services and the content, layout, and operation of our mobile application and websites;
  • deliver targeted marketing, service update notices, and promotional offers based on your communication preferences;
  • contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging, as authorized by the Terms and Conditions;
  • compare information for accuracy and verify it with third parties.
  • Marketing
    We shall not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize TOMPANG and related services, content, and advertising.
    We may call or send text message (SMS) to you at a mobile phone number that you have provided.
    If you do not wish to receive marketing communications or participate in ad-customization programs, simply indicate your preference by following the directions that may be provided within the communication or advertisement.
    How personal information is shared with other parties
    We may share your personal information with:
  • Our subsidiaries and affiliates – to provide joint content, products, and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of policies, and to guide decisions about products, services, and communications. Our subsidiaries and affiliates shall use this information to send you marketing communications only if you have requested their services.
  • Service providers under contract who help with our business operations such as fraud prevention, bill collection, marketing, and technology services. These contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • TOMPANG-related products, unless you have given consent for other uses.
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we shall require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice).
  • Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal processes or requirements applicable to us or one of our affiliates; when we need to do so to comply with any law and/or rules; or when we believe, at our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of the Terms and Conditions.
  • Other third parties with your consent or direction to do so.
  • We shall not sell or rent any of your personal information to third parties for their marketing purposes and only share your personal information with third parties as described in this Privacy Policy.
  • How you can access or change your personal information
    You can review and edit your personal information at any time by logging in to your account and reviewing your account settings and profile. You can also close your account by calling Customer Service. If you close your TOMPANG account, we shall mark your account in our database as “Closed” but may retain personal information from your account as required by laws and/or to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce the Terms and Conditions, or take other actions as required or permitted by law.